Do you have questions? We are here to give you answers.

Below we have prepared the most frequently asked questions about the services we offer. If you still can't find an answer, don't hesitate to contact us.

General information

Bookings

How do I make a booking?

The online reservation can be made on the website www.fabiss.ro and is considered active only after partial payment has been made in the amount of 50% of the total value of the services requested and the rest on the spot, or the total payment in the amount of 100 % of the booking value. The payment order in electronic format (OP) will be sent to contact@fabiss.ro or on WhatsApp to one of the phone numbers +40 744 562 944 or +40 748 391 951.

I can't manage to book online. What other options do I have?

We also accept phone reservations at +40 744 562 944 or at +40 748 391 951. Alternatively, you can send us an email at contact@fabiss.ro, in which to include your phone number or even a message on Whatsapp to one of the numbers shown above.

Under what conditions can the reservation be cancelled?

Out of respect for our customers and in order not to confuse any other customer, if an owner decides to cancel the accommodation time for whatever reason, it will only be possible under the following conditions:

  1. Cancellation more than 3 weeks before the start date of accommodation at the Resort: full refund of the amount sent, whether it is an advance or the entire amount;
  2. Cancellation between 2 weeks and 3 weeks before the start date of accommodation at the Resort: the advance or the amount paid is not refundable, but the owner can use it in full for a future accommodation;
  3. Cancellation between 1 week and 2 weeks before the start date of accommodation at the Resort: half of the amount previously paid for the said accommodation is refunded;
  4. Cancellation less than 1 week before the start date of accommodation at the Resort: the amount paid, either as an advance or in its entirety, is no longer returned to the owner.
Can the length of stay be changed after booking?

Of course yes, the duration of the reservation can be changed at any time by contacting the Fabiss Animal Resort at one of the phone numbers +40 744 562 944 or +40 748 391 951 or by emailing contact@fabiss.ro. contact@fabiss.ro

Having frequent moments with 100% occupancy, there are always other customers who are refused due to current reservations. Shortened reservations practically represent a loss - both on our part and on the part of the other clients who were refused.

Shortening the booking time during accommodation is possible only when the remaining duration is more than 5 days, being able to eliminate only the days that exceed the number of 5 from the moment of request (the pet can be picked up at any time, but the amounts paid for the next 5 days will not be returned).

Can I make a visit in advance?

We welcome you anytime at the Fabiss animal resort, located in Pădureni, no. 11, Timiș county. To ensure we have time to provide you with as much information as possible, we recommend a phone call in advance to schedule your visit. You can contact us at +40 744 562 944 or +40 748 391 951 or at the e-mail address contact@fabiss.ro

What is the open hours?

The booking day starts at 16:00 and ends at 12:00 (noon). 

The owner has the option to choose a long check-out, or to pick up the pet after 12:00 PM and leave it there until 12:00 PM the following day, in which case he will be required to pay for an additional night's lodging at the rate of the box in which he wishes to be housed during the aforementioned time period.

Can I accommodate more than one pet in the same house?

Yes, in situations where animals have grown up together and belong to the same owner, they can stay in the same room/pen, offering a 50% discount on the initial accommodation rate for the second/third pet. 

How do I make the payment?

Payment is made on the website www.fabiss.ro, to the account of Fabiss Pet Residence S.R.L. or at its headquarters, in the amount of 50% or 100% of the total value of the reservation, with any remaining difference to be paid on the spot, either on the date of signing the accommodation contract and the related annexes, or on the date of completion of the service. Payment can be made in cash, with a bank card or through the bank, in the account mentioned in the contract, following that any additional costs, for services not included in the package, will be paid on the date the pet is taken over by the owner.

Check-In Documents

What documents are required at check-in/check-out?

At the accommodation, it is necessary to hand over the certificate / health card / passport signed and initialled by the current veterinarian of the animal to the staff of the Fabiss Animal Resort and to sign a contract and the annexes related to it (click for the contract). Upon the check-out of the pet, the certificate / health card / passport and all its accessories / toys will be returned. In case of requesting the administration of medical treatments, the resort staff will request a document from the veterinarian who prescribed the treatment (in situations where the treatment is complex / atypical). This is clarified by phone in advance.

Accommodation conditions and facilities

What do I have to bring from home?

At the time of the pet's check-in, the owner agrees to bring the pet's health card as well as the food required for the full term of residence, which can be portioned or not.

 

To make the transition from home to resort smoother, the owner can bring any toys, leashes, collars, beds, or anything else he considers necessary.

Will my pet interact with other pets during the stay?

To avoid the risk of bites, scratches, hidden diseases or other unwanted events, at Fabiss Pet Residence puppies stay individually in their chosen accommodation and enter their playpens individually. If the owners wish to socialize the puppies, it takes place every Saturday, weather permitting, between 10:00 and 13:00, under the close supervision of both the resort staff and the pet owners.

During the stay, will I receive pictures of my pet?

Yes, the owner will receive pictures of their pet(s) twice per stay, except for stays of less than 3 days, when they will only receive pictures of their pet(s) once.

Will someone play with my pet during the stay?

Depending on the chosen accommodation, we guarantee the most beautiful and long moments of play and good mood for each pet, only under the permanent supervision of the resort staff.

How often is the space cleaned?

Cleaning is done twice a day, with organic solutions profesionale.

What if the food we brought is not enough?

We will contact you in due time and, together with you, we will find the optimal solution. If there is time, you will be able to place an online order with delivery to us, or we can offer the food requested by you, which you will pay at the time of delivery.

Do you accept any breed of puppy?

We have the facilities and qualified staff in such a way that we can provide the best care for any puppy temperament.
If there are special cases, please contact us before booking, to make sure that together we choose the best option for your pet.

I have an aggressive dog. Can it be accommodated with you?

The accommodations are individual, so they have no way to interact with the other animals. Puppies who are aggressive towards other dogs, will go out individually in the play pens, without interacting with them.

For puppies that are more difficult with people, we have accommodations that allow them to be managed with reduced interaction, in such a way as to minimize their stress.

We have the facilities and qualified staff in such a way that we can provide the best care for any puppy temperament.
If there are special cases, please contact us before booking, to make sure that together we choose the best option for your pet.

Acceptați femele în călduri?

Of course we do. They will only go out individually in the play pens.

Are the puppies at Fabiss Pet Residence permanently supervised?

The Fabiss Animal Resort is fully video-surveillance, with professional video cameras, night vision, 4K, 24/7 by all Resort employees.

De asemenea, puteți opta pentru o cazare într-o cameră cu acces la cele 2 web-cam-uri ale acesteia sau puteți suna la orice oră și un angajat de serviciu va asculta sugestiile dvs.